Note Pierce Support
Questions, bugs, billing, or Pro access — email us and we'll get back to you.
For a Pro purchase problem, include the email you used at checkout.
ProPro & Payments
One-time purchase: Note Pierce Pro is a one-time purchase with no recurring subscription. We generally do not provide refunds, but may issue refunds for duplicate charges, billing errors, or serious technical problems at our discretion. For more information, please read our Terms.
How to unlock Pro
Click the setting icon, scroll down, and click the '🔒 Unlock with Pro' button in the extension. Note Pierce uses ExtensionPay and Stripe to handle transactions securely.
I bought Pro but the extension still shows free. What do I do?
Close and reopen the extension. Note Pierce checks your Pro status on open and when you return from checkout. If it still shows free, go to Settings and use Restore Pro. ExtensionPay will ask for the purchase email on its own secure page and send a login link to restore Pro on this device.
Restore Pro opened a payment page or didn't unlock. Why?
Restore Pro only unlocks the email that has made a purchase. Enter the exact email you paid with. If that email hasn't purchased Pro, ExtensionPay sends you to the plans page instead of restoring. After you click the login link in your email, give the extension a few seconds or reopen it.
How does Pro payment work? Is it handled by Note Pierce?
No. Payments are fully handled by ExtensionPay, a payment platform built for browser extensions, which uses Stripe for processing. ExtensionPay and Stripe's privacy policies apply to payment data.
What is the refund policy?
Note Pierce Pro is a one-time purchase with no recurring subscription. We generally do not provide refunds, but may issue refunds for duplicate charges, billing errors, or serious technical problems at our discretion. For more information, see our Terms. For billing help, email crescendocompanion@gmail.com with your purchase email address.
Can I transfer Pro to a different account or device?
Pro is tied to the email address used for purchase. On a new device or browser profile, use Settings → Restore Pro to restore access without buying again. Use the exact same email address that you used to purchase Pro.
